Frequently Asked Questions

We have compiled a variety of questions and answers to help you better understand our products and services. Feel free to contact us if you have any questions that we have not covered and we will do our very best to answer and add to this section.

General

Usage & Fees

What is the Usage Fee?
The Usage Fee is a yearly fee payable by the member for the maintenance / repairs of QVI Club Home Resorts. The Usage Fee is payable within the year of entitlement, and to be paid before making a reservation, or to bank in the week for 2 more years.

To bank in a week is to pay for the week in the year of entitlement, if you do not wish to use it in the same year, but wish to save it for future use. Sometimes the term “to deposit a week” is used – it means the same thing.

When do I pay my Usage Fee? How can I carry over my holiday week?
If the member does not utilise the holiday week(s) for the year, but wishes to bank in the week(s) for future use, the Usage Fee is payable by 31 December of that year, so as not to forfeit the week(s). However, if the member does not intend to use his/her week(s) for that year, or does not intend to bank in the week(s), the member does not need to pay the Usage Fee. The entitlement week(s) for that particular year will then be forfeited.

The extension of the validity of the banked in week starts from the date of purchase of the membership, and not from the date when the week is banked in. The activation date is the date from which you can start using your week to make a holiday booking.

Example: If the membership is purchased on 22 April 2014, the first year of the holiday entitlement starts from 22 April 2014, and is valid until 31 December 2014. If no Usage Fee is paid during that time, the holiday entitlement is considered unused or unbanked, and will be forfeited after 31 Dec 2014 if the Usage Fee is not paid by then.

The holiday week for 2014 is considered activated only when the Usage Fee is paid, but the validity period will be 2 years from the purchase date, and not the activation date. For example, if you purchase a membership on 22 April 2014, but only pay the Usage Fee on 12 Dec 2014, then the 2-year validity starts from 22 April 2014 and lasts till 21 April 2016.

Usage Fee is charged per week per unit per year and subject to change from time to time.

Can QVI Club apply for travel visas on our behalf?
QVI Club cannot assist in applying for travel visas; members will have to approach the relevant embassies or consulates themselves to obtain necessary visas and documents. Please note that travel arrangements and relevant expenses such as visas, flights, ground transportation, etc, shall be the member’s responsibility, and that room availability cannot be guaranteed at any desired time.

How do I make a booking at a Home Resort?
To expedite a booking, the following information needs to be submitted by phone, fax or email to QVI’s Customer Experience Ambassadors:

• Choice of Resort
• Preferred travel dates (3 choices)
• Payment details (if applicable)

Whenever possible, we recommend email communication for speed and efficiency.

How many days in advance can I make my bookings?
We cannot control nor guarantee availability of inventory in our XchangeWorld Resorts, so we recommend that you book at least 45 days in advance, or even earlier if possible, to ensure a higher chance of securing your preferred dates.

What is the Cancellation Policy?

Q-breaks Cancellation Policy:	NO CANCELLATION or REBOOKING IS ALLOWED.
QVI Club Membership Cancellation Policy:	More than Thirty (30) days prior to check-in date: No Penalty The week will be saved for future use up to expiry date of the week entitlement usage Less than Thirty (30) days prior to check-in date: USD 50 / Euro 45 cancellation fee is imposed The week will be saved for future use up to expiry date of the week entitlement usage Less than Seven (7) days prior to check-in date: The week entitlement is forfeited
QVI Club Membership XchangeWorld Cancellation Policy:	More than Sixty (60) days prior to check-in date: No Penalty The pre-paid exchange fee will be retained and the week will be saved for future use up to expiry date of the week entitlement usage Less than Sixty (60) days prior to check-in date: The pre-paid exchange fee is forfeited The week will be saved for future use up to expiry date of the week entitlement usage Less than Thirty (30) days prior to check-in date: The pre-paid exchange fee is forfeited The week entitlement is forfeited

I understand that the accommodation is for 2 to 4 persons. May I know the unit configuration?
All bookings or units are subject to availability depending on the resort. Most properties offer units that can accommodate up to 2 persons. The most common unit configurations are:

• Hotel Unit – The maximum occupancy is for 2 persons, with privacy for 2 persons
• Studio Unit – The maximum occupancy is for 2 persons, with privacy for 2 persons
• 1-bedroom Unit – The maximum occupancy is for 4 persons, with privacy for 2 persons

I understand that I need a Guest Certificate if I am personally not going for the holiday or if my family or friends are using my package without me. How much is the Guest Certificate Fee? How do I pay?
Currently, the Guest Certificate Fee is USD50 / Euro45. You need to pay the Guest Certificate Fee when making the booking request. Credit card, e-card payment and e-voucher is accepted.

Can I bring guests along?
Guests are allowed so long as the provided number does not exceed the resort’s maximum limit per unit. The maximum occupancy for QVI Resorts is 4 persons.

Are pets allowed?
Pets are not allowed.

How can I transfer my club membership rights to someone else?
Members must get the written consent of QVI Club to transfer their membership rights. A USD150 / Euro136 Transfer of Ownership fee is required to effect the transfer of both QVI Club and XchangeWorld memberships. Upon the registration of such a transfer, the transferee shall receive a new QVI Club Membership Welcome Pack, comprising a QVI ID card and details of the membership purchased. The transferee shall be bound by the Agreement and the Rules stated therein upon the registration of such transfer. Notwithstanding QVI Club’s consent to a transfer, QVI Club will not register any transfer of the membership rights until all outstanding payments due to QVI Club are settled by the transferring member.

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QVI CLUB

Membership Types

Our QVI Club memberships range from 5 years to 30 years, and are excellent value for money. Select a membership type that is best suited to your needs.

M'ship

Platinum Vacation Club Membership

Be it a vacation in the tropics or a winter holiday in the Alps, QVI Club can take you there without hassle. Achieve yoFbrilur dream vacation with QVI’s Platinum Vacation Club Membership and enjoy the benefits of a fantastic holiday. This membership allows you to enjoy a one-week vacation annually at any of QVI-affiliated resorts with your family and friends.

• 30-year of membership
• One week of vacation entitlement every year (30 weeks / 210 nights in total)
• Occupancy for two to four persons
• Access to more than 1,000 resorts worldwide

Gold Vacation Club Membership

Be it a vacation in the tropics or a winter holiday in the Alps, QVI Club can take you there without hassle. Achieve your dream vacation with QVI’s Platinum Vacation Club Membership and enjoy the benefits of a fantastic holiday. This membership allows you to enjoy a one-week vacation annually at any of QVI-affiliated resorts with your family and friends. Not everyone has the luxury of time to have a yearly getaway.

• 30-year membership
• One week’s vacation entitlement every alternate year (15 weeks / 105 nights in total)
• Occupancy for two to four persons
• Access to more than 1,000 resorts worldwide

Silver Vacation Club Membership

For the budget-conscious, this membership gives you great choice and flexibility with one-week holidays every alternate year over 10 years.

• 10-year membership
• Six weeks’ vacation entitlement to be utilised one week every alternate year and the sixth week can be utilised in any year of the membership (6 weeks / 42 nights in total)
• Occupancy for two to four persons
• Access to more than 1,000 resorts worldwide

Bronze Vacation Club Membership

One of our most popular memberships, this assures you of a fantastic week-long holiday in more than 1,000 resorts worldwide, every alternate year over five years.

• 5-year membership
• One week of vacation entitlement every alternate year (3 weeks / 21 nights in total)
• Occupancy for two to four persons
• Access to more than 1,000 resorts worldwide

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Fee Guide

Type of Fees	Amount in USD / Euro	Description
Usage Fee	$200 / €174	A fee payable by the Member for the maintenance and repair works to be done on QVI Home Resorts. The fee is chargeable to the Member on a per-week-per-unit-per-year basis and shall be reviewed by QVI on an annual basis.
Xchange Fee	$118 / €103	A fee payable in order to utilise the facilities provided by XchangeWorld on a full week basis.
Split Week Xchange Fee	$78 / €68	A fee payable in order to utilise the facilities provided by XchangeWorld on a split week basis.
Guest Certificate Fee	$50 / €43	A fee applicable if the Member is not part of the check-in party.
QVI Membership Card Replacement Fee	$50 / €43	A fee required if the member loses his membership card and requests QVI to send a new one.
QVI Transfer of Ownership Fee	$150 / €136	This applies to club membership package holders only. The fee applies if the existing member wishes to transfer the ownership of his package.
Cancellation Fees applicable to bookings made at Home Resorts or Limited Collection resorts. A cancellation fee applies for any reason that the member wishes to cancel a confirmed reservation. If the cancellation fee is not paid, the member’s package entitlement may be forfeited.
Club Membership	$50 / €43	A fee of USD 50 / Euro 43 applies if cancellation is made 30 days to 8 days prior to check-in date.
	Full forfeiture	Full forfeiture of the entitlement week applies to cancellations made 7 days or less prior to the check-in date.
Special Packages	$50 / €43	A fee of USD 50 / Euro 43 applies if cancellation is made 30 to 15 days prior to check-in date.
	$75 / €65	A fee of USD 75 / Euro 65 applies if cancellation is made 14 to 8 days prior to check-in date.
	Full forfeiture	Full forfeiture of the entitlement week applies to cancellations made 7 days or less prior to the check-in date.
Cancellation Fees applicable to bookings made at XchangeWorld resorts. A cancellation fee applies for any reason that the member wishes to cancel a confirmed reservation. If the cancellation fee is not paid, the member’s package entitlement may be forfeited. Holders of Special Packages cannot cancel any bookings made at XchangeWorld resorts.
XchangeWorld		More than Sixty (60) days prior to check-in date: – No Penalty
		Less than Sixty (60) days prior to check-in date: – The pre-paid exchange fee is forfeited – The week will be saved for future use up to expiry date of the week entitlement usage
		Less than Thirty (30) days prior to check-in date:  – The pre-paid exchange fee is forfeited  – The week entitlement is forfeited
Cancellation Protection Order (For QVI Club memberships only)	$19 / €17	Purchasing a CPO at the time of confirmation of your reservation at an XchangeWorld resort, will allow you to save your deposited week up to the expiry date, should you need to cancel your holiday 29 days or less prior to check-in date. You have the option of accepting CPO and paying the additional CPO fee on the replacement exchange reservation. No monetary refunds are allowed on cancellations. The CPO can only be purchased at the point of reservation and not after that. The CPO is valid for one time cancellation only.

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